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Support

Support
December 21, 2024

Technical Support

TeraCorp offers a number of options for receiving technical support with each of its products.

Many of our products come with free technical support for a limited time once purchased and all of our products come with the option to subscribe to an annual support contract for that product.

 

Annual Support Contracts

All annual support contracts include free premium support (email, phone, online meetings) as well as free upgrades to all major and minor versions of the software throughout the duration of the contract.

Support contracts are optional, however, they are strongly recommended as this it generally the most cost effective solution for your business. If however, you would like to purchase support incidents and/or upgrades on a case-by-case basis, take a look at the available options below.

 



 

Knowledgebase

  • Self-Help service
  • Searchable database of issues
  • Many known questions and work-arounds
Go There

User Forums

  • Interact with other customers
  • Help from TeraCorp engineers
  • Post your own questions and/or answers
Go There

FAQ

  • Answers to common questions
  • Dynamically updated questions
  • No user-interaction required
Go There

Registration Help

  • Obtain lost resgistration codes
  • Veify status of your support contract
  • Great for re-installing your software
Go There





Support Packages
 

Single Incident

$ 250
Buy incidents one at a time. Incident purchases do not have any hour limitations. Incidents must be used withing one (1) year from the date of purchase. 

* No refunds for expired incidents.

Hourly

$ 150 / hr
Buy technical support time. Per Hour purchases allow your to receive premium technical support for up to the number of hours purchased. Partial hours may not be purchased nor refunded. Per-Hour purchases must be used withing one (1) year from the date of purchase. 

* No refunds for expired purchases.

5 Incident Pack

$ 1,000
Buy 4 incidents and get the 5th one free. As with a single incident, a 5 pack of incidents do not have any hour limitations and all incidents must be used within one (1) year from the date of purchase.

* No refunds for unused incidents.

 

 

 
 

Annual Support Renewal

$ 399 / year
If you are currently a TeraCorp customer and you are within the one year grace period of your expired support contract, you may renew your contract by contacting our sales department at 1 (800) 628-9471. If you are already outside of your one year grace period, you will be required to purchase the current version of your software which will also begin a new one-year support subscription.

* One year grace period begins on the last day of your existing support contract.