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Return Policy

Return Policy
November 21, 2024

TeraCorp Return Policy

 

Software

All of TeraCorp's software is available to download and try for free before purchasing therefore software products may not be returned.

 

Hardware

Standard Product Returns

  • A returned merchandise authorization (RMA) number must be issued for all returns.
  • Hardware must be damaged or defective in order for an RMA to be issued.
  • A valid Credit Card must be on file for any express replacements.
  • Product must be returned within 30 days of sale date with a valid RMA number. Defective product older than 30 days is covered by the manufacturer’s warranty.
  • Product must be returned in its original packaging including all accessories, bags, CD’s and manuals.
  • Product must be shipped by a traceable carrier such as UPS or FedEx.
  • Customer is responsible for insuring the product's value in case of a shipping and/or delivery problem.
  • The tracking number of the return must be provided to TeraCorp.
  • Product must arrive at TeraCorp within 30 days of the RMA being issued.
  • Items received outside of stated timeframe or in unacceptable condition will not be credited and will be returned to customer at their own expense.
  • Refused shipments must be reported to TeraCorp within 2 days of refusal.
  • A restock fee will be charged on all incomplete product returns which TeraCorp can make factory complete.
  • If the product is tested and there is no problem found, customer will be subject to a $50.00 fee.
  • Approved RMA’s will be credited or replaced.

 

Defective or Dead On Arrival (D.O.A.) Product Returns

D.O.A. Product is defined as a product that failed to perform right out of the box. If a unit arrives in working condition and then fails, it is considered a warranty claim and is subject to the terms of the Standard Product Returns section.

  • D.O.A. is not a valid reason for a return. Customer must provide details of D.O.A.
  • D.O.A. products must be returned within 10 days of invoice date.
  • Defective or D.O.A. products must include a case number or confirmation name from TeraCorp tech support or the appropriate manufacturer.
  • Defective product older than 30 days is covered by the manufacturer’s warranty.

 

Product Damaged In Transit

  • Damaged goods must first be inspected at your location by the freight carrier.
  • Claims for goods damaged in transit must be received within 10 calendar days of shipment.
  • Claims are handled between TeraCorp and the carrier, outside of normal RMA procedure.

 

Products TeraCorp Will Not Accept for Return or Replacement

  • Original box is missing, damaged, or original box is defaced with writing or markings.
  • Product is missing packaging, manuals, or other components.
  • Broken case media, print heads, and software.
  • Products not purchased from TeraCorp.
  • Purchases or RMA’s issued over 30 days.
  • Referencing RMA number is not included with the return.
  • Special Order, custom configured, discontinued, or obsolete products.
  • Serial numbers do not match the referenced invoice.

 

All Products returned that do not meet specified requirements will be returned at customer expense.
 

TeraCorp Enterprises, Inc.
Returns Department
3201 Rosebud Ln Ste. 8105
Winter Park, FL 32792

Attn: RMA # ______________

 

To request an RMA, please contact TeraCorp Support at (407) 574-4309 option 2.